It’s that time of the year again. The Black Friday and Cyber Monday Shopping craze has started. Here at Beans, we could not be more excited about such a week. For the online shopping enthusiasts, this is the time to chase all the deals and extra rewards, but for e-commerce businesses, this is already Christmas. If you are an online retailer, BFCM is your Christmas, the time of the year you prepare your store waiting for Santa Claus – your teaming customers.
But remember what Alycia Debnam-Carey said? That “the doomsday idea is in everybody’s subconscious”. Yes, even if you don’t want to admit it, and the fact that we are equally not advocating for one, the doomsday scenario could hit anyone. When it happens to your store during BFCM, what remedies do you have?
At Beans, we know you are busy putting things together and probably experiencing a headache over what to prioritize for the season. We can imagine what you have up your sleeves – social media marketing plans, email strategies, SEO for your products, and then your Customer Loyalty Program. In such a busy time, don’t you think you would need extra hands?
That’s why we at Beans decided to take part of the load off your head. As you might have noticed, things haven’t been that smooth from our end as well. As in the lifespan of every business that strives to excite its customers, we have had our own technical and customer service issues. But beyond all the challenges, we strive to offer nothing but the best customer loyalty solution to help grow your online business. That’s why we are even taking things further this Black Friday and Cyber Monday week. We want to put you in front of customers. By now you might be curious as to what we are doing to keep your store busy during BFCM.
All the technical issues are taken care of
Handling a customer loyalty program is not easy, especially during a busy week like BFCM. As a brand that has spent many years building the backbone of one of the internet’s best loyalty programs, we know all the technical glitches that might emerge during such a busy period. We’ve patched the potholes, we’ve greased the joints, and oiled the engine of the Beans Loyalty Program to give your online store nothing but the best during Black Friday and Cyber Monday.
We’ve got your back with 24/7 customer support
Your customers will troop into your store on Black Friday and Cyber Monday, some redeeming their hard-earned points, and others earning more. These customers might run into some issues that need immediate attention. Beans has a 24/7 customer support team waiting for you. No matter what the problem is, you should count on us to provide you around-the-clock customer support. We would tackle any issue that crops up with a customer redeeming a point or winning more points within the shortest possible time.
Let’s do it together
Technology has created a level playing field for all in the e-commerce space. As such, the most convincing online retailer wins the game. We have a strong technical and customer support team to make sure you are that convincing online retailer.
We’ve got your back. Let’s make the 2018 Black Friday and Cyber Monday Week a bliss for all of us. It’s never too late.